Consulting for Property & Casualty Insurance and Private Equity Firms
Simplify. Strategize. Succeed.
Consulting for Property & Casualty Insurance and Private Equity Firms
Simplify. Strategize. Succeed.
Helping Unlock Future Potential
Strategic Clarity & Vision Alignment
- Translate vague aspirations into measurable transformation roadmaps.
- Unify executive, operational, and technical teams around shared priorities.
- Facilitate decisions that balance short-term disruption with long-term value.
Accelerated Core System Modernization
- Leverage pre-built templates, workflows, and implementation accelerators.
- Shortlist and negotiate with vendors using third-party performance benchmarks.
- Apply lessons learned from other carrier rollouts to avoid common pitfalls.
Operational Efficiency That Scales with Growth
- Diagnose friction points through process mapping and data-driven workflow redesign.
- Apply third-party benchmarks to quantify improvement opportunities and validate ROI.
- Recommend automation, outsourcing, and talent strategies tailored to carrier size and complexity.
Customer Experience Modernization
- Redesign customer journeys informed by behavioral data and best practices.
- Introduce omnichannel tools validated across diverse insurer portfolios.
- Benchmark service levels against industry leaders and regional competitors.
External Objectivity & Accountability
- Unbiased assessments reduce internal bias and “change fatigue.”
- External audits ensure accountability to timelines, budgets, and outcomes.
- Builds confidence among boards, regulators, and investors during transformation.
President and Founder
Experience
I have dedicated my career to serving the Property & Casualty Core System Technology industry, driving better outcomes for Carriers and improving the Customer Experience.
Property & Casualty Insurance Technology Executive With more than 35 years of experience at the forefront of Property & Casualty (P&C) insurance technology, Frank Heaps has worked with some of the industry's most influential solution providers—including Duck Creek Technologies, Insurity, and other pioneering platforms—to drive modernization, improve carrier agility, and deliver measurable business outcomes.
Frank brings deep domain knowledge across policy administration, claims management, billing systems, and underwriting solutions, with a hands-on understanding of how technology enables competitive differentiation in today's complex regulatory and consumer landscape. He has guided insurers through multi-phase system transformations, product innovation cycles, and enterprise cloud migrations, ensuring operational excellence and strategic growth.